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Donation FAQ

How secure is the payment process?

Transparent Hands doesn’t save any financial information on its web portal. That means, all the information is saved with the bank through which the donor has donated for patients.

Why was my credit/debit card declined on Transparent Hands web portal?

Banks may decline your card for a number of reasons. To ensure the safety of your financial information, Transparent Hands doesn’t receive any details about your card and why it was declined. Therefore, if your card is declined for any reason, please contact your card provider for further assistance.

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